Visitor Information

For Your Comfort & Convenience

What Not to Bring to the Hospital

Jewelry, money and other valuable personal belongings are best left at home. Valuables brought to the hospital should be deposited in the hospital vault or given to a responsible family member for safekeeping.

Mail & Flowers

Hospital volunteers deliver mail to patients Monday through Friday. The hospital will forward all mail after the patient has been discharged. Flowers are delivered Monday through Saturday. If you send flowers after the patient has been discharged, the flowers will be returned to the florist, who will contact you about delivery.

Meals

The hospital cafeteria, located on the ground floor, is open to the public from 7 a.m. – 10:45 a.m. and 11:30 a.m. – 6:45 p.m daily.

Valet Parking

Complimentary valet parking is available Monday through Friday, 7:30 a.m. – 4:00 p.m. at the main entrance for all patients and visitors. Visitor lots are located at the Cass Avenue entrance. Please park in the designated areas. Handicapped parking is available at the Emergency Department entrance and the area adjacent to the hospital’s main entrance.

Visiting Hours

We encourage loved ones to visit patients and we make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit, and those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Our staff and caregivers understand the important role that visitors and support persons play and every effort is made to ensure that our patients’ support person is embraced as a valued member of the care team.

• Visitors will access the facility through the main lobby and ED entrance after completing self-screening. Those who self-screen positive will proceed to the front desk, and those who self screen negative to all questions will enter the facility and proceed to the destined location. These protocols will be monitored for adherence and serves to assist in the recovery process to a COVID endemic state:
  • Universal Masking Protocols for patients, visitors and staff.
  • Social distancing practices within the facility.
  • Hand hygiene and facility Infection Control protocols as posted at the main entrances and in designated locations.
  • No more than 2 adult visitors per patient at a time.
  • Visitation by those under the age of 18 is not recommended but allowed.
  • Restrictions remain in place to COVID-19 positive patient rooms. Allowances into these rooms are done on a case-by-case basis and follows the RI DOH guidance. Cases such as end-of-life decision making, guardianship and ADA needs, are some of these allowances.
  • Caution: Individuals with underlying serious health conditions, although not prohibited from visiting, are recommended to utilize an alternative mechanism to connect with the intended patient, such as video conferencing.
• For in-patient units, visits at LMC are limited to two healthy adult visitors, per patient at a time, from 8 am – 8 pm.
• For the Mental Health Unit at LMC, visitation hours are limited to two healthy adults for a total of two hours (two 1-hour blocks) per day per patient between 1-2 pm & 7-8 pm (not to exceed 7 visitors on the unit at any one time.).
• ED patients – visits or presence of accompanying person, while the individual is receiving treatment is limited to 1 person. Exemptions for end-of-life situations or patient in need of a medical guardian/decision maker will be decided by the staff as needed.
• To safeguard the comfort of all our patients, visitors are asked to talk quietly and leave promptly when visiting hours have ended.
• Visitors are required to wear appropriate (as recommended by the RIDOH and the Centers for Disease Control and Prevention) personal protective equipment (PPE) (i.e. procedure mask) while in the facility. Visitors who fail to agree to wear a mask and other PPE (when required) must leave the facility.
• The visitor should remain in the patient’s room and will leave the room during aerosol-generating procedures.

Restricted Areas – No visitors allowed.

• COVID 19 positive or suspected patient rooms.
• Visitor restriction remains in place in the Oncology/ Infusion areas at the Cancer Center.

Birthing Unit

• Laboring mothers are allowed a single birthing adult partner, and a doula, who should remain in the patient’s room as much as possible (limit in-hospital trips outside the room) and will leave the room during aerosol-generating procedures.
• Post-birth visitation (after 2 hour recovery period) is limited to the birthing partner and one other healthy adult visitor during visiting hours and must meet all other screening criteria.
• Outpatient obstetric patients may have one support adult person during pre-and post-delivery testing (i.e. ultrasounds, outpatient fetal monitoring, hearing screenings).
• Birthing unit tours will resume for two healthy adults only, the expectant mother and an accompanying adult person.

Mental Health Unit

• Follow Mental Health visitation hours listed above.
• Social distancing must be maintained in this common space environment, therefore, it cannot exceed 7 visitors on the unit at one specific time.

Pediatrics

• The caregivers should be parents or legal guardians and must be in good health and cannot change during the patient’s ED stay.

Special circumstances may warrant case-by-case exceptions. Exemptions will be made in an effort to meet the needs of patients and their families, while maintaining the health and safety of healthcare workers and the general public. The facility reserves the right to allow exemptions depending on end-of-life situations, patient deteriorating medical conditions, or a patient in need of a medical guardian/decision maker.